1. Troubleshooting

In order to ensure fast and accurate resolution of issues related to Intella Connect, it is recommended to provide as much details related to the error as possible. Besides the description of the error and the actions performed when it occurred, some very valuable details can be provided by attaching the error information from the web browser’s JavaScript console to the support ticket.

The method used to open the JavaScript console depends on the browser used to access Intella Connect:

• Chrome:

  • Press CTRL + SHIFT + J to open the “Console” tab of the Developer Tools.

• Internet Explorer:

  • Press F12 to open the developer tools.
  • Click the “Console” tab.

• Firefox:

  • Press CTRL + SHIFT + K to open the Web console.

• Safari:

  • Press CTRL + ALT + I to open the Web Inspector.
  • Press ESC (or click on “Show console” in the bottom right corner) to slide the console up.

• Opera:

  • Press CTRL + SHIFT + I to open Dragonfly.
  • Click on the “Console” tab.

1.1. Important note

In order for Intella Connect to work properly, any popup blocking mechanisms should be disabled. You can find the instructions on how to do this by visiting the support site for your web browser:

• Chrome
• Internet Explorer
• Firefox

There are also known compatibility issues with the Chrome Ask Toolbar extension so it is recommended to disable it when using Intella Connect.