1. Troubleshooting

In order to ensure fast and accurate resolution of issues related to Intella Connect, it is recommended to provide as much details related to the error as possible. Besides the description of the error and the actions performed when it occurred, some very valuable details can be provided by attaching the error information from the web browser’s JavaScript console to the support ticket.

The method used to open the JavaScript console depends on the browser used to access Intella Connect:

• Google Chrome:

  • Press CTRL + SHIFT + J to open the “Console” tab of the Developer Tools.

• Mozilla Firefox:

  • Press CTRL + SHIFT + K to open the Web console.

• Microsoft Edge

  • Press F12 to open the developer tools.
  • Click the “Console” tab.

• Internet Explorer 10 and newer:

  • Press F12 to open the developer tools.
  • Click the “Console” tab.

1.1. Important note

In order for Intella Connect to work properly, any popup blocking mechanisms should be disabled. You can find the instructions on how to do this by visiting the support site for your web browser:

• Chrome
• Internet Explorer
• Firefox

There are also known compatibility issues with the Chrome Ask Toolbar extension so it is recommended to disable it when using Intella Connect.