Training, Learning & Support
Anyone who uses Google can use Intella® effectively.
Intella Online Training
Vound Certified training courses will prepare you to effectively utilize Intella when conducting a range of tasks such as processing, searching and producing email and other data for investigations and eDiscovery matters. We provide training both online and in the classroom, and a certificate will be provided after you complete the course.
Your credibility as an expert requires you to have an in depth knowledge of the programs you utilize and to efficiently deliver the correct results on time. Our experienced instructors provide detailed practical training to suit both basic and advanced Intella users.
Vound instructors have many years of experience in computer forensics, law enforcement, and eDiscovery. They have used Intella to deliver a range of successful cases, and drawing on this experience they will be able to guide you on all types of matters. They provide an interactive training environment that can be tailored to specific needs.
|SKU||Training||Training Description||Price (US$)|
|INT-BO||Intella Basics Training Online||
This is a half day online class that is designed to teach the user how to search effectively, review results, create tags, and learn the different export functions of Intella.
|Americas, Canada, Europe 07:00 – 12:30 Pacific Time Zone (PT)||Asia Pacific Region 14:00 – 19:30 New Zealand Time Zone (NZTZ)|
|March 14, 2017|
|April 19, 2017||April 11, 2017|
|May 17, 2017||May 16, 2017|
|June 14, 2017||June 13, 2017|
Learning & Support
Vound Software offers customers several options to find answers to their questions. These plans provide you with important benefits, and we strongly suggest you subscribe to one of them so your product is supported and you can receive the latest software updates and enhancements.
These plans provide you with important benefits, and we strongly suggest you subscribe to one of them so your product is supported and you can receive the latest software updates and enhancements.
Community Forum is a great place to ask questions and share information on how you use Intella.
Our Knowledge Base contains a complete listing of Intella user manuals and downloads. It also contains knowledge articles based on queries that have been resolved by our support team in the past.
For users and organizations that have purchased an Extended Support contract for assistance with Vound products.
Support at a glance
|Support Type||Description||Included in annual Maintenance Agreement (MA)||Communication Type||Cost|
|Community Forum||Community Forum is a great place to ask questions and share information on how you use Intella.||Yes||Online||First year included in software purchase. Annual subscription available after first year.|
|Knowledge Base||Our Knowledge Base contains a complete listing of Intella user manuals and downloads. It also contains knowledge articles based on queries that have been resolved by our support team in the past.||Yes||Online||First year included in software purchase. Annual subscription available after first year.|
|Technical Support and Maintenance||Identification and assistance with technical errors with the software. Scheduled updates and fixes.||Yes (excluding Intella P.I.)||Email only||First year included in software purchase. Annual subscription available after first year.|
|Extended Support||Assistance with understanding or achieving specific tasks using Intella.||No. Purchase of Extended Support Contract (ESC) required.||Email and phone||US$295.00 per hour|
|Training||Online or face to face training options available.||No. Training is recommended with every software purchase.||Online or in person||From US$695.00|
|Consulting Services||Assistance with usage or set up of Intella products beyond scope of ESC.||No||Email, phone and in person||Subject to quotation|
For full details of our Support Terms and Conditions please click here.
Intella's intuitive interface, unique visual representation of data, and workflow flexibility enables users to quickly and easily review email and associated ESI. To enhance Intella's effectiveness, consider these tools and best practices:Outsourced eDiscovery Why is outsourced eDiscovery hosting an unviable business model for so many consultants? This eDiscovery industry whitepaper explores the reasons why, and presents an innovative solution that makes eDiscovery hosting not only feasible but profitable as well. Forensic Search Forensic Search is about productivity. Intella is designed to produce results fast, and it does. Intella 2.0.1 Release Notes A summary of the developments made to Intella with the latest release. Intella Technical Guide Vound's re-architecture of Intella delivers dramatic performance improvements and enables process and searching of significantly larger cases. Read the datasheet to learn how to further optimize Intella's performance through the proper hardware configuration. Opening an Encrypted NSF Advice for users on how to work with encrypted NSF files. Getting Started Guide This whitepaper will walk you through the basic concepts of Intella and will allow you to quickly start working on new cases.
Read how Intella helped some of the world's best known organizations to dramatically reduce the time, expense and personnel needed for each case.Intella Retailer A Fortune 500 retailer saved millions of dollars in vendor support and outside counsel by switching to Intella. Intella Health This clinic is one of the world's first and largest integrated, non-profit, medical group practices. Learn how Intella has helped them to quickly and accurately cull over 400,000 records in order to get to the relevant data. Intella Insurance This Fortune 500 company has all the data challenges you would expect from being one of the largest insurance providers in the U.S. Read how more than 200 cases involving e-mail review have been solved because of Intella's ease of use, speed of review and unwavering performance.