Support

Learning & Support

Vound Software offers customers several options to find answers to their questions. These plans provide you with important benefits, and we strongly suggest you subscribe to one of them so your product is supported and you can receive the latest software updates and enhancements.

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These plans provide you with important benefits, and we strongly suggest you subscribe to one of them so your product is supported and you can receive the latest software updates and enhancements.

Community Forum

Community Forum is a great place to ask questions and share information on how you use Intella.

Knowledge Base

Our Knowledge Base contains a complete listing of Intella user manuals and downloads. It also contains knowledge articles based on queries that have been resolved by our support team in the past.

Extended Support

For users and organizations that have purchased an Extended Support contract for assistance with Vound products.

Technical Support

For reporting technical issues with any Vound software. Covered by your yearly Maintenance Agreement.
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Support at a glance

Support Type Description Included in annual Maintenance Agreement (MA) Communication Type Cost
Community Forum Community Forum is a great place to ask questions and share information on how you use Intella. Yes Online First year included in software purchase. Annual subscription available after first year.
Knowledge Base Our Knowledge Base contains a complete listing of Intella user manuals and downloads. It also contains knowledge articles based on queries that have been resolved by our support team in the past. Yes Online First year included in software purchase. Annual subscription available after first year.
Technical Support and Maintenance Identification and assistance with technical errors with the software. Scheduled updates and fixes. Yes (excluding Intella P.I.) Email only First year included in software purchase. Annual subscription available after first year.
Extended Support Assistance with understanding or achieving specific tasks using Intella. No. Purchase of Extended Support Contract (ESC) required. Email and phone US$295.00 per hour
Training Online or face to face training options available. No. Training is recommended with every software purchase. Online or in person From US$695.00
Consulting Services Assistance with usage or set up of Intella products beyond scope of ESC. No Email, phone and in person Subject to quotation

For full details of our Support Terms and Conditions please click here.

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