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Customer Spotlight: Jason Covey

By Vound Software

Jason Covey is a 20-year legal industry veteran, providing litigation support and eDiscovery services to both law firms and eDiscovery service providers. We recently sat down with Jason to ask him about his experience in the industry, when he began using Intella, what features he most likes about it and what advice he has for using Intella.

Jason, tell us about your experience in the industry.

I’ve been in the industry for 20 years – primarily on the law firm side. After joining a national firm in 2006, the changes to the Federal rules for eDiscovery had been adopted and, because I was already considered the “IT paralegal”, I evolved into becoming their eDiscovery expert and grew into the role as the industry also evolved. During that time, we did some creative things with Adobe Acrobat and some interesting plugins that I found, and I eventually wrote a book about processes and techniques I developed.

It was at that firm where we acquired and I first began using Intella, and I’ve been a dedicated user ever since.

When did you first start using Intella?

In 2010. The firm I worked for had a major client that used Lotus Notes, and email review was a major challenge. The IT staff installed Notes on a partner's computer so that he could review them. This was a painful process and less than ideal in many respects, so I began researching other options, which led me to a new company called Vound Software. They had introduced a product called Intella that looked extremely interesting, was highly visual and had very robust support for Lotus Notes.

In use, Intella quickly demonstrated its value in its ability to both process and then search the entire collection of NSF files, rather than addressing individually. Advanced searching was then possible, along with single click de-duplication, tagging, and export to PDF format - all with its engaging, visual presentation of the data. Intella provided a solution for our NSF challenges at a scale and price point that previously seemed impossible. It's not an exaggeration to say that my success with Intella provided a foundation for my future career success in eDiscovery!

How many cases have you used Intella on?

About 350 matters over the years, which ran the gamut from a few loose natives to complex, multi-terabyte collections - all of which was processed with Intella and handled with relative ease through specific workflows we created.

Originally, I maintained detailed metrics on my Intella processing jobs due to my experiences in prior cases and with other solutions. Ultimately, Vound achieved such a quantum leap in processing performance that doing so became unnecessary. This was hugely advantageous in a scenario where I could load multiple data types, kick off a processing job at 7pm, and have immediately usable data for case teams the next morning.

Could you describe a particular case in which using Intella streamlined the discovery process?

One case that comes to mind involved a wide variety of data sources. It included multiple PST exports, a forensic image of a corporate laptop, an iPhone backup and a mobile device acquisition. It had a little bit of everything, and I think it was more than 500GB of data, including both personal and corporate sources. We were able to quickly process the entire dataset into Intella – including the forensic image, which didn’t require separate handling in a forensics platform.

We were focused on some specific issues where data was alleged to exist, and via Intella’s advanced keyword and analytics capabilities, were able to identify relevant content very quickly, and across our disparate data types. The evidence we uncovered with Intella proved so essential to our case that we literally couldn't have created better content to support our defense if we tried!

What are the features and capabilities you most like about Intella?

In addition to its remarkable processing capabilities and support for a vast range of data types, I’m a huge fan of the way Intella presents data for the user. Visual analytics have more recently become “all the rage” in ediscovery solutions, but Vound offered that capability literally from Intella's introduction in 2008. They’ve obviously added much more since then, but Intella's signature cluster visualization reveals complex interrelationships within the data and facilitates a degree of understanding that would otherwise be much more difficult to achieve. I love the fact that you can, with a single click, instantly drill deeper and deeper into an unfamiliar dataset.

Also, Intella's keyword statistics report is absolutely first class. It is one of the most significant additions they've made to the software in recent years. It's a clear, easily understandable, automatically formatted report that effectively communicates information outside of the software. This makes the report ideal for use in negotiation on search parameters, or to support your position in arguments before the court.

I also love the fact that once you process the various data sources, it's literally a flip of the switch to share that content directly with your review team if you’re using the Intella Connect review platform. Intella is so fast, so streamlined, and offers so much in terms of effort and cost reduction that it challenges some of the most deeply accepted premises in eDiscovery.

What recommendations do you have for anyone using Intella?

Read the manual thoroughly and reference it frequently along with the release notes. Intella comes with fantastic documentation. It's an excellent, understandable manual that has evolved with the software, and Vound's brisk pace of development makes it important to review the release notes included with each new version.

Second, when you’re new to Intella, practice with sample data and familiarize yourself with procedures and processes before using it in a real case. Intella is powerful, it's intuitive, and it facilitates deep insight into data. That said, it does work differently than some other tools, so you can't necessarily sit down with it and be 100% ready to go in a real-world scenario right out of the gate. It’s a powerful tool that is useful for both forensics and eDiscovery, and it commands respect, so practice with it first to get comfortable using it in a pressure-free setting.

Finally, make use of Intella's template capabilities to make your life much easier. Then, customize those templates to accommodate different workflows for things like production exports. This helps you perpetuate success on future projects as you compile a library of templates to accommodate your most frequent project scenarios.

Thanks Jason, for participating in the Intella Customer Spotlight!