Welcome, and thank you for your interest in Vound Software, LLC (“Vound”,“Intella”, “we”, or “us”), or web site at http://vound-software.com (the “site”), and all related websites, downloadable software, mobile applications (including tablet applications), and our other services provided by us on which a link to this Privacy Policy is display, and all other communication with individuals through from written or oral means, such as email or phone (collectively, together with the Site, our “Service”).

This Privacy Policy (“Policy”) is to help you understand what information Vound collects when dealing with you or your organization. By accessing our website, sending emails to Vound or interacting with our support systems. The Policy describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By visiting the Site, downloading our software, or by purchasing or use the Service, you accept the privacy practices described in this Policy.

II. The Information We Collect on The Service:

We collect different types of information from or through the Service. The legal bases for Vound’s processing of personal data are primarily that the processing is necessary for providing the Service in accordance with Vound’s Terms of Service and that the processing is carried out in Vound’s legitimate interests, which are further explained in the section “How we use the Information we Collect” of this Policy. We may also process data upon your consent, asking for is as appropriate.

• User-provided Information. When you use the Service, as a User or as a Visitor, you may provide, and we may collect Personal data. Examples of Personal Data include, First and last name, Postal and or business address, Phone Number, Email address, Training Courses you attended, Job position or title, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Service. For example, when you register for an Account, use the Service, post Client Data, interact with other users of the Service through communication or messaging capabilities, or send us customer-service related requests.
• Information Collected by Clients. A Client or User may store or upload into the Service Client Data. Vound has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which client collects their Personal Data and how this Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.
• “Automated Collection” or Interactions. As you interact with our website, we may automatically collect Usage Data and Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using various types of technology, including cookies, “clear gifs” or “web beacons”. The information may contain IP address, web browser, device type, pages you visited through-out the Site, interactions, dates/times of visits, by using Third Part Analytics providers, including Google Analytics, Facebook and other search information providers. This information is gathered from all Users and Visitors.
• Integrated Services. Our website may contain links to other third-party websites for your convenience. We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy. Once you leave the Vound website or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party. By authorizing us to connect with an Integrated Service, you authorize us to access and store your name, email address(es), date of birth, gender, current location, public profile pictures, pictures, and to use it in accordance to the Policy.
• Information from Other Sources. Vound may obtain Personal Data from third parties and/or sources other than the Service, such as partners, advertisers, and Integrated Services. If we combine or associate information from other sources with the Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance to the Policy.

III. How we use the Information we collect

We use the personal data we collect to communicate with you and to provide our products or services. The data we collect to operate our business, improve our products and services and to send you marketing offers that we think may interest you.

• Communication. We use your personal data to respond to you when you contact us. We also use your personal data to communicate with you about Vound products or services, intellectual property infringement, right of privacy violations or defamations issues related to Client Data or Personal Data posted on the Service. Other services included marketing, we use data we collect to communicate with you about promotions and marketing offers that we believe may interest you.
• Cookies and Tracking Technologies. we use cookies and other similar technologies to improve the performance of our website. Our website may also include web beacons and cookies from third party service providers. Cookies are small text files sent from a website and stored on your browser while you visit a website. Cookies track how you use a website and enable the website to remember your preferences and settings and help us analyze how our website is performing. Please visit https://www.vound-software.com/cookie-policy for more information.
• Analytics. We use third party analytics services to understand how our website is accessed and used to improve the performance of our website and to send marketing information that may we think may interest you. For example, we use Google Analytics which uses cookies and other similar technologies to collect and analyze information about how our website is used. You can learn more about Google Analytics at https://www.google.com/policies/privacy/partners/ and you may choose to opt-out by visiting https://tools.google.com/dlpage/gaoptout
• Business Operations. We may access, preserve, use, or disclose your personal data to protect the rights of the business, its property, its employees and others, or to enforce our billing or contracts. If we are involved in a merger, acquisition, sale or other change in ownership, personal data may be among the transferred business assets.
• Improvements. We strive to deliver the utmost customer service and we use information to understand and analyze the usage trends and preferences of our Visitors and Users, to make improvements to our Service by using data in anonymized or aggregated form.
• Retention. The retention period for data we process can vary based on certain circumstances or obligations. For example, we retain personal data for as long as it is necessary to provide the products or services you have requested or for other legal compliance or essential business purposes such enforcing our contracts, maintaining the security of our products, or dispute resolution.

IV. Who We Disclose Information

We use information as described in this policy and we will not intentionally disclose Personal Data or Client Data that we collect or store on the Service to third-parties without the consent of the applicable Visitor, User or Client. We may disclose information to third parties if you consent to us doing so, as well as the following circumstances:

1. Unrestricted Information. Any information that you voluntarily choose to include in a public area of the Service, such as a public profile page, will be available to any Visitor or User who has access to the content.
2. Service Providers. We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process Personal Data or Client Data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
3. Non-Personally Identifiable Data. We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (a) compliance with various reporting obligations; (b) for business or marketing purposes; or (c) to assist such parties in understanding our Clients’, Users’ and Visitors’ interests, habits, and usage patterns for certain programs, content, services, and/or functionality available through the Service.
4. Law Enforcement and Legal Compliance. We may disclose Personal Data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a facially valid court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. We also reserve the right to disclose Personal Data or other information that we believe, in good faith, is appropriate or necessary to (a) take precautions against liability, (b) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (c) investigate and defend ourselves against any third-party claims or allegations, (d) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (e) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
5. Data Transfers and Processing. We store and process data both inside and outside of the United States. Vound is a global company and we may share your personal data with Vound affiliates or to third parties in locations around the world for the purposes described in this Privacy Notice. Countries where we process data may have data protection laws that differ from those in your own country.
   
   EU Visitors: We process your personal data, including any necessary data transfers out of the European Economic Area (“EEA”), when you have consented to such processing or if it is necessary for the performance of a contract taken at your request or concluded in your interest.

V. Children’s’ Online Privacy.

Minors are ineligible to purchase Vound products. Our website is a general audience site and is not intended for use by children under 18. If you become aware that a child under 18 has provided us with personal data, we ask that you notify us by email at privacy@Voundtech.com. Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.

VI. How to Control Your Personal Data

You have choices about how to manage your personal data and what types of communications you receive from us. If you contact us we will endeavour to respond to your inquiry within 30 days. Please note that we may have a legal obligation to preserve certain data.

How to Access Your Personal Data. You may contact us directly by email, postal mail or phone to request access to, correct, change or delete your personal data. If you are an EU visitor, you have rights as set forth below.

Vound Account: You can view or edit personal data connected to your account by logging into your Vound account online

EU Visitors: You have certain rights and may make a “Subject Access Request” to exercise them. Under certain circumstances, you have the right to:

Request access to your personal data;

Request correction of your personal data;

Request erasure of your personal data;

Object to some processing of your personal data;

Request restriction of processing of your personal data;

Request the transfer of your personal data to you or to a third party;

Withdraw your consent;

Object to being subject to automated decision-making; or

Lodge a complaint. In such an instance, we request that you first contact us directly to resolve any issue.

• Navigation
  You may opt out from the collection of navigation information with your visit to the Site by using Google Analytics Opt-out feature https://www.google.com/policies/privacy/partners/ and you may choose to opt-out by visiting https://tools.google.com/dlpage/gaoptout
• Email
  You may choose to opt-out of receiving certain email communications from us by following the instructions in the email to unsubscribe or by replying to opt-out from future email communications. Please be aware that if you opt-out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.

How to Contact Us:

Phone: +1 888-291-7201

Email: info@vound-software.com

Web: vound-software.com

YOUR CALIFORNIA RIGHTS

If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data Vound has shared with a third party for the third party’s direct marketing purposes. To make this request, please send an email to privacy@Voundtech.com or write to us at:

California Privacy Rights

Vound Colorado.

300 Piercy Road

San Jose, California 95138

DO NOT TRACK DISCLOSURE

Do Not Track is a privacy preference that can be set in a web browser. At this time, our website does not recognize Do Not Track browser settings or signals. For information about Do Not Track, please visit https://allaboutdnt.com/

CHANGES TO OUR PRIVACY NOTICE

This Privacy Notice is effective as of May 22, 2018. From time to time it may become necessary to update or change our Privacy Notice and we encourage you to periodically check here for the most current version. If significant changes are made, we will provide you with appropriate notice, which may include conspicuous notice on our website, or email notification. Your continued use of our website constitutes your agreement to this Privacy Notice to the extent permitted by applicable jurisdiction.

EU Visitors: You have certain rights and may make a “Subject Access Request” to exercise them. Under certain circumstances, you have the right to:

If you wish to exercise any of these rights by making a Subject Access Request, please contact us. Please note that we may need to request information from you in order to confirm your identity to ensure that your personal data is not disclosed to a person who does not have a right to receive it.

Last Updated: 02/24/2024